Betportal Casino — Privacy Policy

1. Who we are

Betportal Casino is the operator of the online gambling services available at betportalcasinoau.com. We take privacy seriously and aim to be transparent about the information we collect, how it is used, and how you can exercise your rights.

2. Information we collect

We collect information in several ways, including when you create an account, deposit or withdraw funds, use our website or games, or contact customer support. Typical categories include:

• Account information: name, email address, date of birth, country of residence, and any verification details you provide.

• Transaction information: deposit and withdrawal records, payment method details, and related amounts in AUD.

• Identity and compliance information: documents or verification data used to help meet regulatory and fraud-prevention requirements.

• Device and usage data: IP address, browser type, device identifiers, pages viewed, game session details, clicks, and timestamps.

• Communications: information you submit when you contact support, including issue details and troubleshooting logs.

• Marketing preferences: how you choose to receive promotional communications, where permitted by law.

We may also collect information when cookies or similar technologies are used (see Section 7).

3. How we use your information

We use personal information to operate Betportal Casino and to protect players and the platform. Uses may include:

• Providing access to games and features, managing your account, and processing bets and payouts.

• Verifying your identity and age, and conducting compliance checks.

• Processing deposits and withdrawals, managing payment risk, and preventing fraud.

• Supporting customer service, responding to inquiries, and handling disputes.

• Maintaining security, monitoring for unusual activity, and investigating suspected misconduct.

• Improving site performance and user experience through analytics and testing.

• Sending service messages (such as account updates) and, where permitted, marketing communications.

4. Legal basis for processing

Where applicable, our processing is based on one or more legal grounds, such as performance of a contract (to provide the service), compliance with legal obligations, legitimate interests (for example, preventing fraud and ensuring security), or your consent for optional features such as certain marketing or non-essential cookies.

5. Sharing with third parties

Betportal Casino may share information with trusted third parties to deliver the service and meet legal requirements. Sharing may include the following categories:

• Payment service providers to process deposits, withdrawals, and related fraud checks.

• Game service providers and platform partners that supply games and betting functionality.

• Identity verification and fraud prevention providers to verify accounts and reduce risk.

• IT and hosting providers that help operate the platform, store data, and maintain systems.

• Professional advisers (such as legal or compliance advisors) when needed for legitimate business purposes.

• Regulatory bodies, law enforcement, or other authorities when required by law or to protect rights and safety.

We do not sell your personal information to unrelated third parties. Where required, we use agreements that require service providers to protect information and use it only for permitted purposes.

6. Data security

We implement appropriate technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration, or disclosure. Measures may include encryption in transit, secure authentication controls, access restrictions, and monitoring.

No method of transmission over the internet or electronic storage is completely secure; however, we continuously review and improve our security practices.

7. Cookies and similar technologies

Betportal Casino uses cookies and similar technologies to operate the site, remember preferences, understand usage patterns, and help with security and performance. Cookie types may include:

• Essential cookies: required for site functionality and security.

• Analytics cookies: help us understand how visitors interact with the platform.

• Preference cookies: remember choices such as language or display settings.

• Marketing-related cookies: used to measure and manage advertising, where applicable.

You can usually manage cookie preferences through your browser settings or available in-site controls. Disabling some cookies may affect site performance and certain features.

8. International data transfers

Because service providers and systems may be hosted in different locations, your information may be processed in jurisdictions outside your home country. Where international transfers occur, we take steps designed to ensure appropriate safeguards, consistent with applicable privacy requirements.

9. Data retention

We retain personal information only for as long as needed to provide Betportal Casino services, fulfil legal and regulatory obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of data and the purpose for which it is processed.

For example, identity and transaction records are typically kept for compliance and audit purposes, while account profile information may be retained while your account remains active and for a limited period after closure, subject to legal requirements.

10. Your rights and choices

Depending on where you live, you may have rights regarding your personal information, such as:

• Requesting access to the personal data we hold about you.

• Requesting correction of inaccurate or incomplete information.

• Requesting deletion, where applicable and subject to legal obligations.

• Requesting restriction of processing in certain circumstances.

• Objecting to processing based on legitimate interests, where applicable.

• Withdrawing consent for optional processing, such as certain marketing, where consent is used.

To protect security, we may need to verify your identity before responding to requests. We may also decline requests that are not applicable or that conflict with legal obligations.

11. Privacy for children

Betportal Casino is intended for adults who meet our eligibility requirements. We do not knowingly collect personal data from children. If you believe a child has provided personal information, please contact us using the details in Section 14 so we can investigate and take appropriate action.

12. Limitation of use for sensitive information

We ask that you do not provide sensitive information (such as health details) unless it is specifically required for account verification or otherwise necessary for the service. Where sensitive information is processed, we handle it with additional care and safeguards.

13. Operator details

Betportal Casino operates under licence number GLH-994E201313837A4F. Any references to service partners and vendors in this Privacy Policy do not mean we endorse their independent practices.

14. Contact us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact our support team through the contact methods shown on betportalcasinoau.com. Please include your account email address when available so we can assist efficiently.